Advice and answers from the Shopyer Team

Order statuses can help you decide what actions need to be taken for a particular order. Does the order need to be packaged, shipped, or refunded?

Open – orders that need to be operated.

Cancelled – sellers or customers has cancelled an order, due to a stock inconsistency or other reasons.

Archived – orders that don’t need to be operated.

Unpaid – customer has not paid the order yet.

Pending – the customer has paid for the order, but the seller has not confirmed.

Paid – the customer has paid for the order, and the sell has confirmed.

Partially Refunded – partially refunds for some reason.

Refunded – all refunds for some reason.

Unship – all products have not been shipped.

Partially Shipped – only some items in the order have been shipped, due to some products being pre-order only or other reasons.

Shipped – order has been all shipped.