Advice and answers from the Shopyer Team

Mark as pending

1. Select payment method.

2. Upload attachments.

3. Tap done.

You can upload multiple attachments.



Mark as paid

Unpaid > Paid

1. Select payment method.

2. Upload attachments.

3. Tap mark as paid.

 

Pending > Paid

1. Upload attachments.

2. Tap mark as paid.


Mark as shipped

1. Select the quantity you want to ship.

2. Enter the tracking information.

3. Tap ship items.



Refund

Confirm whether to restock items.

1. Select the product and quantity you want to refund.

2. Enter the refund amount and refund reason.

3. Tap refund.


 

Cancel

1. Select the product and quantity you want to cancel

2. Enter the cancel reason.

3. Tap Cancel Order.



Delete

You can delete Unpaid\Unship, Paid\Shipped, Partially refunded\Shipped, Refunded\Shipped, Archived, Cancelled orders.


Archive\Unarchive

Archive orders that do not need to be processed. You can unarchive any archived order.



 

Print shipping label

After printing, stick it outside the package.



Email invoice

1. Enter message for customer.

2. Tap Send Email.


 

Send invoice

Send invoice by messenger. You can copy the order summary.